Does MNTL offer a warranty?
MNTL Warranty is offered exclusively for MNTL Singapore and MNTL Malaysia only, covered by official authorised agent for Singapore and Malaysia. All eligible MNTL products purchased directly from MNTL Singapore and MNTL Malaysia, or through authorised stockists are covered by a 1-year limited warranty against manufacturing defects and defects in materials under normal use.
Who is eligible for the MNTL Warranty?
All eligible MNTL products purchased directly from MNTL Singapore and MNTL Malaysia, or through authorised stockists are covered by a 1-year limited warranty against manufacturing defects and defects in materials under normal use. Products purchased from unauthorised sellers will not be covered.
What does the MNTL Warranty cover?
The warranty covers all standard mini and standard magnet tiles, as well as tiles and tracks in ball run sets. It covers manufacturing or material defects that occur during normal use, including issues such as:
- Cracked or defective magnetic tiles
- Magnets that become detached due to a manufacturing defect
- Faulty rivets or construction
- Other defects that are determined to be the result of manufacturing
If you believe your product has a manufacturing defect, please submit a warranty claim with your Warranty ID, proof of purchase, and photos or videos showing the issue.
Our team will review the claim and determine the appropriate solution, which may include a replacement of the affected piece(s) or product.
What is not covered by the warranty?
- Lost or misplaced pieces
- Damage caused by misuse or improper handling
- Deliberate or accidental damage
- Damage caused by chewing, biting, or excessive force
- Damage caused by heat, fire, or other external factors
- Normal wear and tear
- Products that have been modified or repaired
- Products purchased from unauthorised sellers
How long is the warranty valid?
The MNTL Warranty is valid for 1 year from the date of purchase.
Do I need to register my warranty?
Yes. We recommend registering your MNTL product using the unique Warranty ID included with your purchase. Registration allows us to verify your product and provide faster after-sales support.
What is my Warranty ID?
Your Warranty ID is a unique code provided inside your MNTL product.
Where can I make a warranty claim?
For any questions about your warranty, contact our customer support team and we'll be happy to help.